Hi, I’m Melissa.

I’m a content strategist, communication design leader, and mentor with more than 25 years of experience.

• Focusing on the customer experience, I work with technical partners to build solutions for federal government agencies that reduce friction and improve service delivery. Recent projects include Centers for Medicaid and CHIP Services (CMCS) and the U.S. Department of the Treasury.

• Prior to shifting to civic tech, I worked with B2B and B2G companies, non-profit organizations, and causes to create better experiences and increase engagement with their audiences. Be sure to check out my portfolio.

• An area of passion is improving workplace culture and employee retention through the rigorous application of content strategy and design thinking.

• I’m an avid adopter of methodologies that improve processes and make people happier.

I’m featured in several news stories:

Melissa Macchiavelli is now leading a five-person team as director of content strategy

Maryland employers want to see these soft skills

In my spare time, I’m raising three children to be good humans, growing fruits and vegetables in our urban garden, and looking for ways to make Baltimore a better place for all.

Email me at melimac [at] gmail.com to find a time to chat.