Hi, I’m Melissa.

I’m a content strategist, communication design leader, and mentor with more than 25 years of experience.

• Focusing on the customer experience, I work with technical partners to build data-driven solutions that reduce friction and improve service delivery. Currently, I am supporting the US Dept. of Health and Human Services (HHS) following the completion of various initiatives with Centers for Medicaid and CHIP Services (CMCS) and the U.S. Department of the Treasury.

• Prior to shifting to civic tech, I worked with B2B and B2G companies, non-profit organizations, and causes to create better experiences and increase engagement with their audiences. Be sure to check out my portfolio.

• An area of passion is improving workplace culture and employee retention through the rigorous application of content strategy and design thinking.

• I’m an avid adopter of methodologies that improve processes and make people happier.

• I recently completed a rigorous program through the University of Maryland to earn the designation of Master Gardener, volunteer community gardening experts that provide resources and training to empower communities greening efforts.

In my spare time, I’m raising three children to be good humans, growing fruits and vegetables in our urban garden, and looking for ways to make Baltimore a better place for all.

I was featured in several news stories:

Melissa Macchiavelli is now leading a five-person team as director of content strategy

Maryland employers want to see these soft skills

Email me at melimac [at] gmail.com to find a time to chat.